Frequently Asked Questions

Furniture

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  How long will it take for my product to be delivered?
  Products that have been ordered before 4 pm gets dispatched the same day. Orders post that would leave the next day. Average days taken for delivery are North 5-6 days, East  6-8 days, West 2-3 days, South 4-6 days.
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  Is it possible to change the polish or size of my furniture items?
  Currently we are not accepting custom orders through the website. We are working hard to bring that service to you as quick as possible! Drop an email to info@honeytouch.co about your requirement and we shall get back to you.

  
  
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  Will I receive all the items in my order at the same time?
  Yes, You shall receive all items at the same time. If you don't kindly reach out to our helpline at the earliest possible for the best quickest solution.

  
  
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  Do I need to assemble the furniture by myself?

  All products are designed to be pre-assembled so you not have to worry about assembling yourself or call an expert at home. Just open and it's ready for use.

  
  
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  Can I schedule my delivery date as per my choice?
  Yes, You do have the choice for date of delivery. Kindly let the executive know about your specifications during the order confirmation call the rest would be taken care of.

  
  
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  What happens if I want to return my product?

  Kindly request you to pack the product into the box if you see any defect. Product can only and will be taken once the product is packed. Courier companies are not allowed to pick up open parcels. Once packed call the helpline number +91-8999198256 share them your order details and they shall do the needful.
  

Pricing and Payments

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  Are there any additional discounts for bulk orders?

  Yes it depends on the quantity one wants to purchase.
  

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  Why is the price on the Honey Touch website different from Amazon or Flipkart?

  It usually doesn't, when it does it must be due to error. We make sure all there is price competitiveness on all our platforms.
  

Shipping and Delivery

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  How long does it take for the bed to be delivered after placing the order?

  Orders placed before 4pm are dispatched the same day, while orders placed after 4pm are dispatched the next day. Delivery timelines vary by region:

  • North: 5 to 6 days
  • East: 6 to 8 days
  • West: 2 to 3 days
  • South: 4 to 6 days
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  Can I change the delivery address after placing the order?

  Yes you can but not after the product is out for delivery and given the fact that the other pincode is serviceable by us or else they might have to pay extra charges for the same.
  

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  What courier service is used for delivery?

  We have partnered with two reliable courier services, Delhivery and Blue Dart, to ensure safe and timely delivery of your orders.
  

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  Can I request a specific delivery time or day?

  Yes, you can choose your preferred delivery date. Just let our executive know your requirements during the order confirmation call, and we’ll take care of the rest.
  

Queen Beds

Customer Support and Returns

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  How can I contact customer support if I have further questions or issues with my order?

  If you have any questions or issues with your order, reach us at +91-8999198256 or email us at info@sabiwabi.in
  

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  Can I track my order once it is shipped?

  Yes, once the bed is shipped you will receive tracking details on the whatsapp number provided to the platform.
  

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  How do I claim the warranty if there’s an issue?

  You contact our customer service and keep you order details handy before calling.
  

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  What happens if the bed arrives damaged or with missing parts?

  If your bed arrives damaged or with missing parts, please contact our helpline at +91-8999198256 immediately. Make sure to keep the original packaging box and provide clear photos of the damage or details of the missing parts. Our team will work swiftly to resolve the issue, whether by replacing the product, sending the missing parts, or offering an alternative solution. Your satisfaction is our priority!

  
  

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  Can I return the bed if it doesn’t meet my expectations? What is the return process?

  Yes, you can return the bed if it doesn’t meet your expectations. If you notice any defect, kindly repack the product into the original box, as courier companies are not permitted to pick up open parcels. Once the product is packed, please call our helpline at +91-8999198256 and provide your order details. Our team will guide you through the return process. Please note that logistic charges will be applied for cancellations after delivery.
  

Questions Related to Bed

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  Can I order a custom-size bed?

  Currently we are not accepting custom orders. But we are working hard to bring this service to you as quick as possible! Drop an email to info@honeytouch.co about your requirement and we shall get back to you.
  

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  Do the beds come pre-assembled?

  All the beds come pre-assembled! You don’t have to worry about assembling yourself or call an expert at home. Just open and it's ready for use.
  

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  What is the weight capacity of the beds?

  A. Single - 150 Kg

  B. Double - 250 Kg

  C. Queen - 300 kg

  D. King - 300 kg

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  Is the product I’m buying exactly the same as the one shown in the photos?

  Yes, absolutely! In fact, our customers often share positive feedback, telling us how pleased they are to receive the exact same product they had seen in the website pictures. We ensure that the product matches the images accurately, so you can shop with confidence.

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  Will I receive all the items in my order at the same time?

  Yes, all items in your order will be delivered together. If, for any reason, they aren’t, please contact our helpline immediately, and we’ll resolve the issue as quickly as possible.

  
  

Questions Related to Mattress

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  Is the mattress removable and can it be used separately?

  No, the mattress comes permanently affixed to the bed and cannot be removed.
  

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  Are the mattresses designed for back support or orthopaedic use?

  Yes the sole purpose is to give good back support so that there is no back pain in the long run every person requires different type of comfort so to shift from one to other does give back pain in the initial days its just due to the time your back takes to adjust to a new type of mattress
  

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  What type of mattress comes with the bed? Is it memory foam, orthopaedic, etc.?

  There are 3 different types of mattresses currently available by our brand with respect to the firmness of a mattress. We provide Firm(1inch foam) Semi Firm (2inch Foam with 2 different layers) Soft (2inch Foam but 3 different layers)
  

Size and Dimensions related

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  What’s the difference between Single, Double, Queen, and King size beds?
  1. Single - 3 Ft X 6 Ft  & 2.5 Ft X 6 Ft (Width X Height)
  2. Double - 4 Ft X 6.25 Ft (Width X Height)
  3. Queen - 5 Ft X 6.25 Ft (Width X Height)
  4. King - 6 Ft X 6.25 Ft (Width X Height)
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  Are the beds easy to carry and transport? Can one person manage it?

  Yes! Honey Touch beds are designed to be lightweight and portable. One person can carry and transport a single bed effortlessly. For proper handling of Queen and King beds, two or more people may be required.
  

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  Are the beds suitable for frequent house shifting or rented accommodations?

  Absolutely! In fact, this is one of our unique selling points. A large number of our customers choose Honey Touch beds specifically because they are ideal for frequent moves and rented accommodations.